Q: How do you ship your items?
A: We ship our items via USPS First Class in Boxes. We protect each item the best we can with bubble wrap and paper, and mark the boxes as fragile.
Q: How long does it take to ship my item?
A: Since all of our items are in stock, they only take about 1-3 business days to ship.
Q: How do you price your shipping?
1:64, 1:87, Apparel: $4.99
Combined shipping is $2 each for any additional items of any size.
Q: How do I know your autographs are authentic?
A: We source our autographs diligently. We only obtain them by two methods: Ourselves at NASCAR events, or by trusted partners with which we can verify the authenticity of the autograph and how they obtained it. We are able to price our items as reasonably as they are due to our unwavering confidence in their authenticity. If you choose to authenticate an item that you purchased from our website that did not come with a COA, we will provide a full refund in the event that it does not pass. To this day, we have a 100% pass rate on authenticity tests.
Q: Is Vortex Diecast a safe site?
A: Yes, we take what we do very seriously and hold our customer service, authentication, and shipping policies to an exceptionally high standard. All of our orders are processed through PayPal (even if you don’t have an account) so they are protected by their Buyer Protection Program. We are also an HTTPS website with a valid SSL Certificate.